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Was unable to get the 4 days for the price of 3 offer via online, I had to call to make the reservation. It ended up quicker and easier than the online option. My agent, David Shepard, always takes the time to provide all answers to my questions and searches for the best available promotions when I'm booking my rentals with him. Cruise America is the country’s biggest RV rental companies with over 132 locations and 300 employees combined in the United States and Canada. The company is still family-owned because Smalley’s sons are fulfilling the positions of both the CEO and President. If as a result of a breakdown the RV is in repair for 12 hours or less through no fault of yours, Cruise America may refund you a portion of the daily rental rate.
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The cardholder is required to be listed on the contract as the primary renter or an additional authorized driver. Compared to peer-to-peer renting, Cruise America certainly offers a couple of good things for the money. However, there are also some downsides that you should know about. Cruise America’s payment system is a bit convoluted compared to peer-to-peer renting, and there’s a lot to know about.
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If the interior of the vehicle is still dirty, the company has the right to assess a charge of $250. A very nice thing about Cruise America is that they offer coverage options for their customers in case of accidents or mechanical breakdown. We’ve overviewed mechanical breakdown coverage above, but there’s more to the coverage provided by Cruise America. In fact, they offer this type of rental for both temporary housing needs for individuals and for business uses. Could not pick up until 1pm wanted it earlier so paid extra to have RV ready when I arrived.
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But for cases when the rented RV breaks down, Cruise America offers nice support to the clients. If you plan to tow a car or boat behind the motorhome, keep in mind that Cruise America imposes towing charges of $25 per night. You will then need to return the vehicle at the specified date between 9 AM and 3 PM.
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On day of pickup was asked if I could come later because they were not ready yet. I was in a hurry and took it for a propane tank fill myself. Camper should have been clean and ready to go with at least some propane in the tanks.
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I liked that the excursions were planned so you could do one in the morning and one in the afternoon or combined them both on a day trip. During the busy seasons, the customer service teams are often overwhelmed with a massive influx of bookings, which takes away from meaningful interactions. The staff is trained to be polite and courteous, but that is not always the case.
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If the repair requires more than 12 hours, certain living/transportation expenses may be reimbursed by Cruise America as well. However, you will need to immediately report the breakdown to Cruise America. In the event of mechanical breakdown on the road, Cruise America provides the around-the-clock Travelers Assistance Hotline.
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First chance I could, I attempted to clean the exterior of the camper and realized that much of what was there was caked and baked on without a pressure washer I would not get it clean. I called Cruise America to let them know of the poor quality I received the camper in and got nothing but arguments from their representative. I asked for a supervisor and was told one would call me back. The details in the rental agreement are highlighted by Supplemental Liability Insurance, which provides liability insurance under $1,000,000 for rentals in the United States. There is also a maximum responsibility of up to $1,500 in the event of vehicle loss or damage.
A thing that Cruise America also lists among the comfort features of this plan is pet friendliness. This actually is a feature of all the rental plans, and it is among the things that we like about Cruise America. With peer-to-peer rental, not everyone is going to allow you to bring along pets. One very common complaint with Cruise America is their poor selection of RVs.
The leadership tries its best to anticipate what the market says and then correct small issues before they become disastrous problems in the future. If you’d like to see how Cruise America is rated against other RV rental companies you might want to check out our review of the best RV rental companies. In the end, we’d say that those who want to quickly rent an RV may want to go for Cruise America since it has an established policy that is designed to ensure hassle-free rentals. But if you want flexibility and don’t mind spending a lot of time finding the right RV, you’d want to go for a peer-to-peer platform. In some cases, a process called reassignment is utilized by Cruise America.
The reservation process was easy and staff were very professional. First we reserved a one way trip from Denver to Las Vegas. Then we needed to change our reservation to two way trip in Colorado.
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In other words, you will be charged 100 miles per day with round-trip rental and 250 miles per day for one-way rental. Cruise America, as a corporate rental company, strongly contrasts with popular peer-to-peer rental service providers like RVshare and Outdoorsy. And looking for the best RV rental service, you are likely wondering whether Cruise America is a good place to rent an RV from. Cruise America Mesa, Arizona, is a delight to visit because of David S. Probably three dozen times now, and they are so friendly and go above and beyond every time. Karin makes sure everything is perfect with our RVs.
All the information has been confirmed, and all the problems have been solved! He is a very efficient, confident and competent worker with sufficient experience and problem-solving skills. Through this platform, I would like to reiterate my appreciation to Robbie Sinteral; thank you so much! It's my first experience in reserving an RV; I may also share future experiences and thoughts after using the RV after my trip. As a corporate RV rental company, Cruise America isn’t going to provide you with much flexibility.
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